1. Raise it with us
Start with the operator where the issue is about the trip itself. If that doesn't resolve it, or the issue is about the platform, contact our Grievance Officer.
2. Grievance Officer
Name: Krutika Rajkumar Lanjewar, Director
Email: grievance@joingrouptour.com
Address: Plot No. 135/B, Santoshi Nagar, Nagpur (Urban), Pipla, Nagpur, Maharashtra 440034, India
3. Timelines
We work to the timelines the rules require.
- •Acknowledgement within 48 hours of receipt
- •Resolution within one month
- •Safety complaints are triaged immediately
4. If you're still not satisfied
You may escalate to the National Consumer Helpline (1915) or file with the appropriate Consumer Disputes Redressal Commission. Data protection complaints may go to the Data Protection Board of India.